An urban microfinance non-government company in India
Client Overview
A Non-Banking Financial Company- Microfinance Institution(NBFC-MFI) that caters to the financial needs of the low-income segment of the society. The company has a loan portfolio of 255 crore rupees, with 1.8 lakhs customers in four states through 52 branches.
Business Challenge
Before every loan disbursement, the bank performs an internal audit to determine whether the operating policies & procedures are informed and clearly understood by the customers. The current mode of operation is manual intense and time consuming. With growing loan volumes, the client wants to automate this task
Solution Impact
- Increased efficiency in data entry and verification.
- Optimal usage of auditor bandwidth.
- Audit trial log for better security and compliance.
- Control operational costs and scale-up operations volumes.
Our Approach
Quadratyx SRIA (fully customizable AI powered voice-bot)
will ask questions, created by the business, captures and validates customer responses with the database to proceed with their loan request.
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